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Privacy information

Last updated: 12 November 2026

NEEDLE READY LTD (company number 17557211), trading as NeedleReady, is responsible for the personal information described here. Our registered office is White House Farm, Cryers Hill Lane, High Wycombe, Bucks, United Kingdom, HP15 6AA. Contact info@NeedleReady.com about your information or this notice.

Buying and opening your products

You can buy the NeedleReady App or NeedleTeach without creating a WordPress account. Stripe Checkout collects your email address and payment details. We use the checkout email to link your purchase and help restore access. We receive transaction references and payment status from Stripe; these product plugins do not receive your full card number or card security code.

Our website stores purchase and access records, including the product, email address, Stripe transaction references, status and dates. It also keeps security records for access cookies and recovery links, including hashed codes, expiry and use information. These records let us confirm payment, provide access and handle refunds, disputes and recovery requests.

If you use an existing website account, WordPress also holds your username, email address, protected password record and any profile details you choose to provide. You do not need to create an account for guest checkout.

Your App answers and saved reports

The NeedleReady questionnaire works in your browser’s memory. Its code does not upload your answers to our server. Unsaved answers clear when you refresh or close the page. Save any support card or summary you want to keep before leaving.

Saved, printed or shared reports may contain sensitive information about your concerns and preferences. Copies remain wherever you save or send them. Nothing is sent automatically: you choose whether and how to share. Check the recipient and use your clinic’s accepted route. A clinician or other recipient handles their copy separately.

The optional research/feedback upload feature is not enabled in the current paid App.

Cookies and information on your device

Essential cookies keep a checkout connected to your browser for up to 24 hours and remember verified guest product access for up to 30 days. Recovery links are single-use and expire after 48 hours. These access records do not contain your questionnaire answers. Keep recovery links private. Existing account sign-in uses WordPress authentication cookies.

Your language choice is stored in this browser. NeedleTeach completion markers are also stored in this browser, and the knowledge check is assessed here. Course progress does not automatically sync between devices. Reset progress within the course or clear the site’s browser storage to remove local markers. Clearing cookies can require you to restore purchased access.

Why we use information

  • To provide your purchase, access recovery and related support: to perform our contract with you.
  • To verify payments, protect access and prevent fraud or misuse: our legitimate interests in operating a secure service.
  • To keep records required by accounting or other law: our legal obligations.

Service providers, support and retention

Stripe processes payments and associated transaction information; see Stripe’s privacy notice. Krystal provides website hosting. Hosting and email services process the operational information needed to run the website and send transactional messages. This can include connection, request, security and delivery records. Providers may process information in other countries under their applicable data-protection arrangements.

If you contact us, we receive what you send. Please do not send full card details, medical records or questionnaire answers to the support address.

We assess retention by the purpose of each record: providing purchased access, resolving support requests and payment disputes, preventing misuse, and meeting legal record-keeping duties. We do not need your questionnaire answers to maintain access. You can ask about deletion; some transaction or legal records may need to be retained. Hosting backups and operational records are also subject to the provider’s retention arrangements.

Your choices and rights

Depending on the circumstances, you can ask to access, correct, erase or restrict use of your personal information, object to processing, or request a portable copy. Email info@NeedleReady.com; we may need to confirm your identity. You can also complain to the UK Information Commissioner’s Office at ico.org.uk/make-a-complaint.